Smoke and Mirrors - Anonymous employee Guitar Center Employee Review

2.0
22 Jul 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Super smart and passionate people who love what they do!

Cons

Executive leadership is so out of touch with modern retail it’s incredibly depressing. No money being spent on PPC, SEO, and Social is a joke. They expect everyone to do 10 jobs and pay for 1. We are expected to work tirelessly with incredibly antiquated systems and get absolutely no help but all the blame when sales are down. Our competitors are completely annihilating is but we hang on to our legacy and base our decisions on fear vs potential.

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5.0
16 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Management takes good care of you

Cons

No complaints that I can think of

1.0
21 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Plenty of capable individual contributors doing real work. - The brand and the business itself are legitimate — the problems are organizational.

Cons

- Senior leadership is politically driven rather than outcome-driven. Strategic initiatives stall out, and leaders spend more energy assigning or shifting blame than actually diagnosing and fixing problems. - Some parts of the org operate on deference to the top. Honest assessments get softened into whatever narrative leadership wants to hear, which makes real cross-functional work difficult. - Senior leaders do not consistently advocate for their own teams. When things get political, self-preservation takes precedence over backing the people underneath, and capable managers end up exposed.

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