Owners can be Deceiving, or maybe just Ignorant - Department Head Grocery Outlet Employee Review

2.0
24 Apr 2024
Recommend
CEO approval
Business outlook

Pros

Can learn a lot about how to successfully (and unsuccessfully) make good business decisions when it comes to running a smaller store. Relatively easy to learn ins and outs of day to day store operations for those interested in running their own grocery store one day. Co-workers tend to be friendly and usually work well as a team. Most managers take pride in their work and try to be fair to other employees. You will walk away with a good work ethic if you choose to stay with the business. Hours can be flexible, and requesting time off (with reasonable heads-up) will usually be granted. Area is very safe and customers tend to be relatively friendly. Direct deposit payment method is offered. Schedule and some communication is done on the Homebase App (not payroll).

Cons

Extremely uncompetitive pay and benefits. Owners rely on secrecy so others won’t speak up about unfair pay or lack of bonuses. For example, owners have repeatedly asked to not share personal compensation with other employees in one-on-one conversations. Starting pay is minimum wage. Department lead starts (seemingly) at $18.50/hr. Store manager makes approx. $22.00/hour (this is the highest position). Owners will progressively try to stack more work or responsibility on employees without wage increases. Apparent lack of communication with co-owners (married couple) that creates tension and unnecessary difficulty for employees. Biggest obstacle to doing any task at this job tends to be one of the owners. Department leads have a weekly check-in on their department’s performance. This isn’t a con by itself, but it was discovered through fact-checking that the owners either lie or consistently misinterpret data for their assessment of certain departments. This causes frustration and undue need for improvements in areas that are actually meeting or exceeding standards. This may even “justify” their lack of raises (but there is no direct evidence of that). One owner is very ‘by the book’ and the other owner is not. This goes hand in hand with the previously mentioned lack of communication between them. One can easily find themself in a position where completing a task by one owner’s standards lands you in hot-water with the other owner.

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Grocery Outlet Response
2y
Thank you for your feedback as a Department Head at Bonney Lake. We're sorry to hear that tough work environment. We are working to pass this information along to the appropriate parties so that we can work to strengthen the experience of every employee who enters our stores. Thanks!

Explore other reviews about Grocery Outlet

5.0
7 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Amazing Office - Amazing culture very friendly and supportive

Cons

Slightly far in terms of commute.

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Grocery Outlet Response
8mo
Thank you for sharing your experience as a Sr. Accountant! We’re happy to hear that you're having a great experience working with us. Please tell your friends!
1.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Employee will get good snacks

Cons

1.Poor BT leadership management - Toxic environment ,IT leadership members lacking key skills ( technical and leadership) 2.Employees demotivated or moral impacted on frequent leadership and internal changes 3. Business not value IT resources and work as team 4.HR needs to act independently without IT leadership influence while taking any kind of decisions 5. No work life balance 6. No motivation for hard working employees 7. No employee orientation or inclusion approach .

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