Reconsider if they make an offer... - Customer Service Representative Graybar Employee Review

1.0
20 Sept 2024
Recommend
CEO approval
Business outlook

Pros

The benefits are decent, medical and dental are reasonable. Pay is not too bad either. Vacation is also pretty fair.

Cons

How much time do you have? This was the most toxic place I have ever worked and I am in my 50's. I worked there 1.5 years. The management is by far the worst I have seen in a very long time. That is where the toxic behavior starts. The CSM does not know how to speak with people. She basically throws her words at you and you are just supposed to deal with it and do what she says. They harass some employees for doing certain things while turning their head an allowing others to do the same things. Which of course breeds resentment within the office. They allow employees to snitch on one another and base their reviews on that information. They allow bullying as well, even when it is reported they do nothing about it. They preach team environment, but it is the farthest thing from it... The company as a whole also always gives lip service on life work balance and that is not at all the case. The CSM doesnt allow people to WFH when needed and some people have WFH days already in place and they are not allowed to change them for any reason. She is very rigid and has a my way or highway attitude with the employees. This company leaves a lot to be desired. At least this location. When people give notice she makes them leave and does not let them finish their 2 weeks out. If they make an offer move on to the next one... You wont be missing out, I promise.... Also not a very diverse company if that is what you are looking for.

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Graybar Response
1y
We appreciate you taking the time to share your experience. We're sorry to hear that your time at Graybar did not meet your expectations. We strive to maintain a positive and professional work environment and value your feedback. If you’d like to share more about your experience, please feel free to email reviewfeedback@graybar.com.

Explore other reviews about Graybar

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Strong department leadership in current role

Cons

Many senior team members with decades of stored brain knowledge that is hard to share

3.0
6 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Many opportunities to learn about distribution and management. Pto is three weeks per year plus holidays and over a s Week of sick time. If you work here longer, you can buy enough company shares to receive a sizeable dividend each year. You are allowed to buy about 5% of your salary in company shares per year and then receive usually 20% of that back per year. The profit sharing plan contributes 10% of your salary to your 401k account but you need to be vested to keep it all.

Cons

You will need a second job to live. Sales reps make way more and do half the work but they report to their managers much more. If you are a CSR, sales people feel entitled to treat you however they want and their manager will back them up. You are watched by coworkers and management like a high surveillance prison especially when you're new but they will leave you alone if you're good at your job after a year or so. Graybar brags about how much revenue and profit they make but middle and upper management suck it all up leaving scraps for the workers who made it for them.

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