Overworked and Underpaid with Little Support - Clinic Receptionist Grande Ronde Hospital Employee Review

• Lack of diversity. • Low pay with minimal opportunities for raises. • High workload with unrealistic expectations. • Inconsistent training and lack of clear guidance. • Limited support from management and leadership. • Workplace culture can be stressful and discouraging. • Workplace culture tolerates gossip, bullying, and harassment/abuse. • Major lack in effective, productive communication, at all levels. • Expect to be written up for things you frequently see your managers and coworkers do. • If you're not from here, be forewarned that it is very clique-y, and while the small-town local coworkers will be welcoming to your face at first, they're just talking about you when you walk around the corner, and they suddenly stop talking when they see you come back. They'll even talk about you in earshot of patients. • You'll be working your butt off or stuck on the phone while patients are waiting to check in, while 3 or 4 coworkers stand behind you chatting with one another about their weekend, expletives and all. • Do not talk to the local coworkers about anything personal; these things will be used against you. It is better for them to not like you because you have boundaries. • Developing ongoing relationships with patients and familiar faces is discouraged. It should be important to management that patients have a good experience when seeking medical care. This is part of good customer service and encourages them to make and keep ongoing appointments. • Training and coaching is inconsistent. Anywhere your trainer failed, you get written up for later. When asking questions, everyone is going to give you a different answer. The same manager might give one person one answer, and another person will get a different answer. Training materials are lacking. • Having anonymous peer commentary attached to your employee evaluations is very bizarre, especially having it read aloud to you by your manager in your evaluation. That's not a normal, professional workplace behavior. If you plan on transferring to another department at any point, that other department can see what your peers thought of you as well. You'll grow to learn that the people around you are always watching you and no one feels comfortable pulling you aside to correct you or understand you in that moment. It's a tool for bringing you up later when it's of benefit to them. • There's no sense that the people on your team are interested in teamwork. Everyone is very defensive and no one wants to take ownership of their mistakes. No one is cooperative with taking ownership of others' mistakes when that person isn't on shift that day, so resentment builds. No one wants to teach you how to correct your own mistakes so you learn to prevent the mistake from being made again; you're just scolded and they fix it themself, leading to further resentment.