Horrible - On Site Service Representative Grainger Employee Review

1.0
2 Nov 2019
Recommend
CEO approval
Business outlook

Pros

The benefits are good use to be better. Salary is competitive

Cons

Grainger does not practice what it’s preaching. Our items are more expensive. Therefore, customer should get best service (false). Grainger is cutting money wherever they can. They laid of many sales people on the field to creat phone sales job. The few field reps left no longer have company vehicles anymore, or any field job for grainger don’t have company vehicles. They refuse to hire FT on site rep now instead PT 30 hr and make him/her work 35-37 hours not getting FT benefits. Sales people get the newest laptops softwares etc. if you not in sales at grainger you are treated as second class or third.

Explore other reviews about Grainger

4.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are decent and reasonably priced. They offer a 401k match, BCBS insurance, FSA, HSA, dental, vision, life insurance, and accidental D&D coverage. They also do a 3‑to‑1 match for donations to non‑religious 501(c) organizations. There’s a big emphasis on volunteering, with plenty of opportunities to get involved. The building itself is beautiful, with a free on‑site gym, a coffee shop, real trees in the atrium, a waterfall, and a large cafeteria (though the food can vary). They’re also flexible about which days you come on‑site, depending on the team’s schedule. If I needed to switch a Monday for a Thursday, it was never an issue. My manager was also supportive of remote work on days when the weather made commuting difficult.

Cons

Admins do not get an annual bonus. They're really strict on Overtime, really weird about worrying about mini costs. Like they'll spend 50k on a week-long training but freak out if people want to rent a car while being in town. Can't buy lunch for this 3 hour meeting to cut costs, but we'll drop 10k on this other thing. It's also so unfair that some people get to work remotely and others are forced to come in 3 times a week, for the exact same roles. Every meeting is basically online, so it's just silly and a power trip.

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