Cog in a machine - Customer Service Representative Gopuff Employee Review

2.0
20 Oct 2023
Recommend
CEO approval
Business outlook

Pros

Work from home, my manager is nice.

Cons

We were making more than minimum wage before the minimum wage got increased and they did not raise it to match what it was before. We should have still been above the minimum wage. Have changed our hours without giving us a choice so are now putting us in for shifts anywhere between 6am - 3:30am. You only get overtime pay between 2-3:30. The workload is far far greater than the amount of staff they have. You have 1-2 agents on chat for the entire UK. They have also not given us any form of staff discount the entire time we've been here.

Explore other reviews about Gopuff

5.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Great work atmosphere great opportunity to deal with community.

Cons

Honestly, there's nothing I didn't like about that job. Except for going in the freezer lol.

2.0
23 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Competitive pay Employee discounts 401k match Some competitive benefits (that are now gone) Remote friendly

Cons

Toxic culture Toxic senior leadership Low morale Full time employees squeezed so thin

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