I want to start this review by stating that I have waited a full year to post this review so that I could post it with a clear head and not miss lead anyone.
I am not going to say, don't work here necessarily, but I want you to know what to expect going into it. If you want to see how a company runs that wants all of their employees to work like robots and be micromanaged every second of every day, this would be a good place to work. They want you to buy into their way of doing things where they tell you what to do, you have no input and they do not want to hear anyones suggestions. Go to work, do not ask questions, do not have an opinion and you will do well.
They do not care about their mid level to lower level employees, they don’t really even care if you quit, if you are not willing to be a complete robot, they will fill your spot the next week in the hopes that the next person will not mind being treated like a robot. If they can get 1 out of every 4 people to come in and be a robot, they are happy and they do not mind the revolving door of people coming in and quitting very quickly once they see how the organization operates.
But, when you inevitably do quit your position at Gopher, you need to make sure you drain all of your PTO, get all of your bonuses paid out and have everything cleared from your desk. Once you tell them you are quitting, they will shut down all of your systems, not allow you back in the building to gather your things and they absolutely will not pay you another dollar or pay out any PTO. We saw this happen all of the time, and it did not matter who it was that quit, they treated them like they were a criminal that could never come back on the property, and they do not communicate with you after you quit. It is truly a unique experience and I have never heard of another company operating this way.
If you are contemplating a sales position here, you need to be aware of what you are getting into. It really is not a sales position, you are a customer service rep that takes calls and emails and you send out quotes. The long time sales reps make all of the money and the lower level reps do all the work for them. You have no ability to control what you make in incentives (which really is the goal of any sales position, if you put the time and effort in, you will be rewarded) but that is not the case at Gopher, they set your territory and set your goals with impossible numbers to hit. They give all of the good territories to the senior sales reps and they hit their goals every single month and make really good money because the rest of the team is doing their work by taking their calls, making their quotes and processing their orders. This is not a sales gig, the customers have set budgets and they can only spend what they have and you really can’t give them a sales pitch to buy more. The sales success is all luck, it depends what territory they give you and if you have bad states, you will not make any money because they create impossible goals for you to hit, and remember you are doing work for the senior sales reps. If you are thinking about doing sales, go somewhere where you can actually control your earnings and your time and effort will show in commissions, do not go to Gopher for a sales position.
If you do choose to work here, good luck and buckle up. It is sure to be the most interesting position you have ever been in to watch how horrible a company can treat their employees. The upper level management team does not care about you, they will tell you anything you want to hear before you take the position, and then you will never hear from them again unless they want to get after you for not hitting their impossible goals or if you are not acting like a robot and doing exactly what they say every second of the day. If you like being micromanaged to the absolute max, this may be the job for you!
