An okay job as a stepping stone - Keyholder Goodwill Employee Review

3.0
20 Jun 2014
Recommend
CEO approval
Business outlook

Pros

You are trained very well. I was cross trained in all areas of the stores. Always something new to learn. Good benefits and Paid time off available upon. Some advancement. Flexibility and guaranteed hours. Various groups of people to work with. A good place to work on customer service.

Cons

Promotions are hard to get, the company hires who they want and only promotes those they want to. An employee can be qualified for a position and the company will bypass them and hire someone who has never worked for the company in the position instead. Lots of theft within the higher management. Double standards. Lots of "coffee cup holding" managers, which means if you are not an assistant or store manager you will be worked nonstop, and held to a higher expectation of work.

Explore other reviews about Goodwill

5.0
2 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great pay, good team, flexibility and decent work

Cons

Dusty sometimes and some of the stuff can be gross but that's just part of working at a thrift store, having to handle that stuff

4.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Having a set schedule every week with 2 days off in a row Goodwill scholarship program is fantastic lots of career advice and support giving back to the community

Cons

Working weekends, nights, and holidays The customers are so rude Management says one thing but then caves to the customers which undermines the employees so many exchanges the clientele rude people the customers

See reviews by: Helpful|Rating|Date|All