Should be AMAZING... BUT its just not - Senior Leadership Team Good Energy (UK) Employee Review

1.0
15 Jan 2020
Recommend
CEO approval
Business outlook

Pros

- Great People in the teams - Lots of passion and drive - Great brand - Very rare to find such a purpose driven business - Lots of progress has been made (but man was it hard going) - IT service is now wonderful (when I joined they didn't have wifi in the whole building) - Loads of potential - Mental health first aiders - Some teams and roles are spared from some of the details below, you might get lucky

Cons

- Founder Syndrome in full swing. -- See wikipedia - Dunning-kruger effect is also affecting people. -- See wikipedia Sadly the culture at the top directly contradicts their brilliant values: [Hence the 1 star for culture and values below, it looks great on paper, but there is little evidence of the behaviours being demonstrated] - Nothing is straightforward at Good Energy's they have a tendency to use a topdown micro management approach. - Constant shifting of focus on to short term goals, means no one really knows whats happening and long term stuff just gathers dust. - The 'Top' has very little interest in actual customers, their problems or what it might take to fix them. - Inclusive means if CEO and or certain directors like you, you'll be given a promotion your likely not qualified for and they will badge it as 'development'. - Culture of blame at the top. I've had to comfort distressed co-workers more at GE than any other previous role. Fairness rarely gets a look in. - Bulling regularly witnessed 1st hand to demean and belittle people. - Inappropriate comments and overt displays of alpha male nonsense go unchecked. - Needlessly competitive Sales culture results in an "either your on our team or your the opposition" resulting in unnecessary confrontational attitudes, special treatment of a select few, which all further divides the teams and undermines people. - Some people think that because they have a PHD they have 'completed' education and they have nothing more to learn, this results in some serious narcissistic behaviour. Like the climate crisis Good Energy's CEO and Directors suffer from: - Huge lack of common sense coupled with a pretty healthy amount of confirmation bias resulting in poor decision making. - Systematic and repeated failure to listen to 'expert advice'. Resulting in a huge technical debt and investment in the wrong things at the wrong time. - Not much desire to look at any data that goes against their bias. - Lack of understanding about engineering/technology/digital/marketing/brand. - Lack willingness to truly empower people. They say they value their people but the staff churn speaks for it self - HR are always busy ushering talent out the door with some sort of severance package. In my 3 years at GE I attended close to 45 leaving drinks, thats more than in all my previous roles combined. The new building has always been 18months away (once they start), for 3+ years and counting.... and still no diggers.

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Good Energy (UK) Response
6y
We are deeply sorry that you feel this way and a review like this obviously causes us distress, which is why I am answering it personally. We know we’re not perfect - no organisation is - but this review is completely unfair and unbalanced. We have very high engagement levels, which we measure every six months (81% in August this year). Whilst you have not enjoyed working at Good Energy, most of our people love their jobs here. We absolutely do not tolerate bullying in any way, shape or form. Nor any kind of behavior which demeans or belittles any member of the team. It is a supportive and caring environment. We have 50% women in our Executive Director roles including myself and our CEO. We would not tolerate inappropriate ‘alpha male’ behaviour and we pride ourselves on our inclusive culture. The renewables industry is such a tough environment and Good Energy has had to adapt and change because of external factors. You're definitely right that we’ve been forced to shift focus at times in order to meet these challenges and deliver our mission. We really value your feedback on these areas and advice on what we can do to improve things. I guess you would know that Bulb is a business which has completely different objectives to Good Energy’s mission, so not the best comparison, but best of luck to them anyway. Thank you for your review. Fran Woodward People and Customer Operations Director

Explore other reviews about Good Energy (UK)

5.0
8 Jul 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

A company with a real purpose and clear mission, very good flexible benefits, supportive team of directors and CEO, friendly colleagues, start-up feel with all ideas welcome

Cons

The office could be more accessible

4.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

• Supportive culture — The people at Good Energy are genuinely friendly, welcoming, and passionate about what they do. • Strong mission — The company’s commitment to sustainability and doing the right thing for customers is real, not just a slogan. • Flexible and understanding management — My manager was supportive and always willing to help when I needed guidance. • Positive work environment — Teams collaborate well and there’s a genuine sense of wanting to improve things.

Cons

• Role fit — The role ultimately didn’t align with my strengths or the type of work I’m best at. • Pace and structure — The environment can be fast‑moving and process‑heavy, which won’t suit everyone.

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