It's A Trap! - Customer Service Representative Globe Life Employee Review

1.0
10 Jul 2015
Recommend
CEO approval
Business outlook

Pros

There are a FEW (Keyword:Few) Sups that actually care, if your lucky enough to be put on there team. You're gonna need to roll one before you come in. I've worked here before in a different department, the pro? Ha, that's the thing its a pro because its pondering my mind on why i came back. Hey Just keeping it real

Cons

Working for this "Prestigious" sketchy company includes but not limited to: inner supervisor circles, employees are literally stranded when it comes to asking for help. upper management either always has an attitude or just straight doesn't want to help and avoids their roles as sups, so they are quick to divert you to someone else because "they're busy". Their insurance plans (health) is a trap, even as an individual thats almost 200 dollars off my check thats coming out bi weekly. I understand its customer service but this? No! the customer base there is no way around either getting frustrated because someone doesn't want to listen to what needs to be done to help, getting cussed out and having racial comments thrown at you literally all day and you gotta sit there and take it? Not worth the money for the stress and non sense you have to deal with on the daily. I've been here 6 months A new work schedule had been offered to all the reps and yet when you sign up and you've got some time on your back good luck trying to get on that, they'll put a new hire straight out of training over you because of favoritism, now not saying that there sups that are biased but that comes as a factor too.

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5.0
10 Jun 2026
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CEO approval
Business outlook

Pros

Provide leads and great training

Cons

Lots of dialing, but hey, it's sales

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Globe Life Response
4d
Thank you for your feedback and your hard work and dedication to Globe Life. We love hearing about the success that hard work produces in this rewarding career and hope you enjoy even more years with us!
5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Supportive leadership, positive culture, flexibility, growth opportunities, strong training programs.

Cons

Recruiting can be fast-paced at times, especially during periods of growth, but leadership provides the resources and support needed to be successful.

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