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      Great tech, tricky sales management - Strategic Account Manager GitLab Employee Review

      3.0
      11 Dec 2023
      Strategic account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Tech is really solid, and has a market fit. Large, loyal customer base that is expanding.

      Cons

      Extremely difficult to get a net new sale to a new client. If they have GitHub already, it's pretty much impossible to dislodge, and that's a majority of potential prospects out there. New CRO is rough.

      Explore other reviews about GitLab

      5.0
      28 May 2026
      Staff frontend engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good culture and interesting product.

      Cons

      Lots of churn in leadership

      2.0
      16 May 2026
      Security engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      OK pay or benefits in the market. Fully remote. Still is trying to frame itself as a big player.

      Cons

      Leadership went from being collaborative, communicative, and transparent, to being mercurial, secretive, and out of touch with the actual work. OBSESSSES over your AI usage metrics - even if AI doesn't help you and slows you down. The current layoff in progress was communicated poorly and not planned at all. And now they want us to adore the leaders and the company? Cultish vibes. We went from a company that plans ahead to a company that reacts.

      5
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