Pros
Decent starting pay. Approachable friendly staff willing to help with training. Multiple departments to learn to ward off boredom. Intermittent opportunities to rack up some extra overtime hours. Hours given to work can be adjustable making scheduling favorable. Facility cleaned and well maintained frequently. The more favorable work stations are typically based on length of time you have worked with the company so you could transition from something more work intensive to a station that is less strenuous with a year or two of experience.
Cons
Benefits are minimal with no retirements plans being an example. Rewards for hard work are seemingly unnoticed. High volume of incoming calls can often times be unevenly distributed between who decides to pick up and who doesn't (almost a free for all).