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Genius Solutions (MI)

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Decent company to work for - Customer Service Representative - Tech Support Genius Solutions (MI) Employee Review

3.0
13 Mar 2024
Recommend
CEO approval
Business outlook

Pros

Very friendly, helpful staff. Flexible and supportive of employees when reasonable. Clean, comfortable, bright, and spacious work area. They try to foster a feeling of a work family.

Cons

Pay feels lacking for how complicated the work can get and how much customer satisfaction is tied to it. Despite their attempt to be inclusive it still very much feels like there are two distinct groups that do not associate very well: The newer folk and the old guard (10+ years). I have seen others complain of nepotism but IMO they are all very capable. It just so happens that one family has a significant presence in the company but that does not in any way impact the advancement of others in this case.

Explore other reviews about Genius Solutions (MI)

5.0
17 Apr 2016
Recommend
CEO approval
Business outlook

Pros

Work Life balance is great. Management is good.

Cons

Paid time off accumulates really slow.

4.0
5 Mar 2024
Recommend
CEO approval
Business outlook

Pros

The people are great, upper management really does care about all employees. Monthly events that make the day less about work and more about getting to know your coworkers. Recently made the move to remote work.

Cons

Salary is low and raises and promotions are very hard to come by.

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