Where do I start. Rules and procedures are made and changed quickly with no notice. They may or may not apply the next time something comes up. Then when you say you didn't know things changed, you are chastised for not following procedure. The mood in the office depends on the mood of the manager. And since the mood of the manager changes at the drop of hat, you never know what you are walking into.
Technical support? Forget about it. If a client has an issue we submit a ticked which goes into a void and it may or may not get resolved some time in the next few months. You may get an email back asking to contact the client to see if it is still an issue. So they don't fix anything, just hope it goes away. Not everyone is treated the same. If a rule applies to one person, it should apply to everyone. Some people in this very small office do whatever they want while others get in trouble for the same thing. The management says they don't tolerate bashing because of religion or political party but it happens all the time.