Pros
The job is straightforward: you answer calls, log notes for each call, provide information and options, and schedule trips. They basically seem to hire anyone who is well-mannered, services the training period and meets the tech requirements.
Cons
There is a significant amount of bureaucracy involved in this role, and you may often feel overlooked as a person. This seems to be a common experience among remote workers. Everything is documented thoroughly, leaving little room for mistakes. Be prepared to navigate multiple systems. Ensure that your laptop meets specific requirements. I recommend having a second monitor to help you manage several open windows effectively. Basic programming skills, time management, customer service abilities, and good typing skills will serve you well in this job