Give more ppl time off - Customer Service Representative Frost Bank Employee Review

3.0
10 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Good pay and benefits,work from home.

Cons

With such a big pto bank but hard to use,everything goes by who been there longer,I requested 2 months in advance a few days off and still got denied,also been constantly asking for mandatory ovetime the past month which has been taxing and over exhausting the employees. I wouldn’t mind doing it if I got in return my time off the pto I earned.

Explore other reviews about Frost Bank

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

medium salary, good benefits, good career path, good training

Cons

interviews are long, but worth it

1.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

Texas identity & community involvement. Salaries are good.

Cons

I came from another Frost region to Austin 4 months ago & I was shocked how the Austin leaders act & treat people. The region I came from had good leadership & HR department & are respected & liked & involved. The Region Leaders in Austin are not respected. HR in Austin avoids conversations & the problems with senior leaders. HR is afraid of the leadership in Austin & employees know it. They need to stop Leadership in Austin from bullying employees. He needs to confront the problems. He knows it’s happening. He doesn’t care.

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