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      Interesting place but struggling - Finance Director FreshDirect Employee Review

      2.0
      10 May 2021
      Finance director
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting business with some strong employees Good product offering

      Cons

      Poor communication between departments Not scalable at least in it's current form. A lot of back end processes need improvement Not well controlled. Senior Management is mixed, a lot of the problems of scalability and inefficiency should be addressed but aren't prioritized. Merchandizing and the plant operations are always at odds and pointing the finger at each other and the transportation side of the business is a disaster. While it's a good business to be in I don't think the Company can streamline and scale processes effectively to make it really profitable.

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      FreshDirect Response
      5y
      Hello, and thank you for your time in sharing your feedback. We're sorry your time with us could have been better. FreshDirect prides itself in providing the most innovative products and services to our customers, however, we acknowledge our commitment to our employees always stands to improve. We are laying the foundation for meaningful change that we hope will resonate among our employees and processes. We humbly ask that you share any other feedback or thoughts with us to help us achieve our goals. You can send us a note at EmployeeCommunications@FreshDirect.com. We look forward to hearing from you.

      Explore other reviews about FreshDirect

      5.0
      22 Jul 2025
      Head of operations
      Recommend
      CEO approval
      Business outlook

      Pros

      lots of opportunities if you are hard worker, recognition, award

      Cons

      working overtime, everybody is responsible for anything happening

      3.0
      8 Apr 2026
      Merchandiser
      Recommend
      CEO approval
      Business outlook

      Pros

      What I loved about this job is getting full ownership over my part of the business, and I know a lot of people stick around because they feel a similar passion and ownership. Even though the company is 25 years old, there are still many areas where a much work is needed and therefore great opportunity for new people to come in and make big impact.

      Cons

      No flexibility for employees to work from home when needed, and terrible PTO package. The family leadership is not transparent, makes questionable business decisions.

      4
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