Good experience but some unskilled personnel in management - Anonymous employee Fourth Employee Review

1.0
28 Nov 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some good exposure to big clients, albeit with very niche platforms with not much relevance elsewhere

Cons

Some of the management are very lacking in tact and staff communication, pay is extremely low compared to market rates

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Fourth Response
7y
It is true that our software is built with a specific type customer in mind. This is something we are quite proud of rather than hide behind as it is one of the key reasons we have been as successful in the hospitality industry. However, whilst we are hospitality only from a software sell point of view, our approach to building software is practice led. The implementation of agile has helped us refine our processes and whilst we use classic software, our approach is anything but traditional. I agree on the importance of management and a fair process for career development. It's something we talk about on a weekly basis and certainly will continue to do. On the specifics of tact and staff communication, that is concerning. Please get in touch so we can talk more about it. Take care, Jon Walder

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5.0
19 Jun 2023
Recommend
CEO approval
Business outlook

Pros

Good team communication and positive leadership.

Cons

Need to update back-end software; tools are out-of-date.

1.0
17 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Very few pros come to mind, there were some great people on the individual contributor level I worked with across multiple teams however many left or are on their way out.

Cons

This is a highly toxic and disorganized work environment. Leadership’s lack of knowledge, direction, and experience is apparent. When I started, leadership was disengaged and disconnected to everything. I noticed there was a sudden and obvious change in leadership’s approach where “urgent” asks from above were being requested with little to no context. Unrealistic and changing expectations started being communicated as the norm. This caused confusion, chaos, and burn out, resulting in extremely low morale across teams. Concerns and feedback were either ignored or people were penalized/suddenly terminated for speaking up. Lastly, it doesn’t go unsaid there is no work life balance or professional boundaries here. This is a work environment that sets people up for failure and can have a serious impact on overall well-being.

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