I'd think twice before deciding to work here - Anonymous Forward Financing Employee Review

Thank you for sharing your feedback. We strive to build an environment where employees feel empowered to take ownership of their work, are listened to, and have a positive work/life balance. Our business was impacted by the sudden closure of many of our small business customers at the onset of COVID last spring. To make sure our customers could get the support they needed, we asked some employees to take on new responsibilities temporarily. However, no one at Forward Financing should be working 60+ hours a week at any time. We encourage candid feedback and provide multiple channels for employees to raise concerns, including anonymous feedback through Officevibe, scheduled monthly one-on-ones with members of the People & Culture Team, and regular check-ins with managers. Moving forward, we welcome you to share how you’re feeling through one of those channels so that we can address your concerns and make changes to your workload. When a customer receives funding from us, we explain the contract’s details over the phone to ensure they know what the product is and what they can expect from us. For example, when a customer’s revenue has decreased, we work with them to find a payment plan that works for their business. Over 90% of our 800+ Trustpilot reviews are 5 stars, and many comment on our great customer service and flexibility. We follow Glassdoor's best practices (https://www.glassdoor.com/employers/blog/employee-engagement-dos-donts/) by asking interviewees, new hires, and employees to share their feedback on Glassdoor. Our hope is that it gives future employees a sense of what it is like to work at Forward Financing, and that we can understand what is going well and what we can improve on. We never ask or require employees to share positive feedback - our only request is to submit an honest review. We’re committed to promoting diversity, equity, and inclusion in all that we do. We have an active DEI committee that meets regularly where ideas are shared and acted on to improve diversity in hiring. We welcome you to join our DEI community to share your thoughts on how we can improve our hiring process. If you would like to discuss this in more detail, please feel free to email peopleandculture@forwardfinancing.com. Every team member plays an important role at Forward Financing and in helping our customers, so we want to make sure that you and all employees feel supported and appreciated for your contributions.