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Flutter Entertainment

Engaged employer

Everything's Perfect except the support role, like its little hectic because of rotational shift - Customer Support Advisor Flutter Entertainment Employee Review

4.0
24 Nov 2025
Recommend
CEO approval
Business outlook

Pros

- Global ops exposure of how business works and how to handle customers of regions like UK & IRE, AUS and other countries - 2way Cab, meals, wellbeing fund, good amount of paid leaves etc., usual as other MNC's and good firms

Cons

- rotational shifts - no weekends off, - TL's not having proper process knowledge still leading teams somehow. When process related questions asked to Team Lead, some of them will misguide you by giving wrong advice and you have to bear the consequences of getting low reviews from customers and some time it can lead to your termination too without effecting Team Leads.

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Flutter Entertainment Response
3mo
Thank you for sharing your feedback. We appreciate your observations regarding guidance on customer queries. Handling customer interactions can be challenging, and clear processes and confident leadership are important in those moments - we take this feedback seriously. Thank you again for being candid. We wish you the very best going forward.

Explore other reviews about Flutter Entertainment

5.0
19 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great environment to work in with colleagues

Cons

A lot of shifting and restrategization

3.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Good pays for what it is

Cons

The team leader situation is quite messy at the moment. There are two customer service team leaders, and each follows their own set of rules and expectations. This creates inconsistency across the department, where some colleagues receive certain benefits or flexibility that others do not, depending on which team leader they report to.

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