Pros
• Job perk: $13 credit two days a week towards lunch if you work out of the HQ office in Boston • Job perk: free access to Bravely, a career coaching service • Some great people to work with (this is highly dependent on your team and the people you work with, though) • A swanky HQ Boston office
Cons
Leadership prioritizes their own bonuses over the livelihood of near-minimum-wage employees — For example, they laid off dozens of field employees to boost a profit metric that directly gave all corporate employees (particularly executive employees) bigger bonus payouts. Leadership talked about how important it was to improve this business profit metric, but never acknowledged that they might be laying off these people out of self interest to boost their bonuses. • CEO — at the time of writing this, Glassdoor says that the CEO is Vikram Singh. That’s no longer true. Vikram was passionate, encouraging, and created a good culture. But he “stepped down” in early 2023. The new “interim” CEO is a hedge fund manager named Karthik Sarma. Suffice it to say, the company has gone downhill since then. • Don’t expect a raise. Hard work and delivering results goes unrecognized — Here’s how annual reviews went. On each employee’s annual review, they could be ranked as 1 “sometimes doesn’t meet expectations”, 2 “meets and sometimes exceeds expectations”, or 3 “regularly exceeds expectations”. Managers were given a quota or maximum for the number of 3s that could be awarded to employees. The end result was that many managers with top-performing employees couldn’t give those employees a high rating of 3 even though they wanted to because managers were given zero 3s to award. Employees awarded a 1 or 2 instead got a raise of $0, and that was during a year with a record high inflation of over 7%. (So that’s an effective pay CUT of over 7%.) • Outsourcing — Your US job may be outsourced to cheaper labor in the India office. Since January 2023, there have been a steady trickle of layoffs while continuing to hire more in the India office. • Lack of work life balance — executives and managers often highlighted having meetings over the weekend or taking unexpected weekend phone calls while with family, and praised employees for staying up until midnight or later for work.
