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FirstService Residential

Engaged employer

Strong management but can be bureaucratic at times - Licensed Community Association Manager (LCAM) FirstService Residential Employee Review

4.0
5 May 2026
Recommend
CEO approval
Business outlook

Pros

Strong Management and structure and process.

Cons

Similar to other large corporations it can be bureaucratic.

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FirstService Residential Response
1mo
We appreciate your insights and dedication to the Chicago team. It's great to hear that our management structure suits your needs, and we value your feedback about connecting with Regional Directors. We'll pass along your suggestions to leadership to enhance support for CAMs. We're glad you're part of the team. - Rachel M. Eibl | Vice President, Human Resources

Explore other reviews about FirstService Residential

5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Very positive and friendly atmosphere. Everyone in the support departments is very helpful

Cons

Its a little far from my house, but I like the atmosphere

4.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture with strong core values and a collaborative environment. As a remote employee, the flexibility and work-life balance are a huge plus. The IT environment is also very dynamic — there are multiple systems, platforms, and technologies in use, so the work rarely feels repetitive or boring. The company is supportive of employee growth and development, offering training opportunities and access to a large online learning library. Another positive sign is the number of long-term employees; many people have been with the company for 5+ years, which says a lot about overall employee satisfaction and stability.

Cons

The company frequently changes business processes and technologies. While innovation is good, it can sometimes feel like just when you’ve fully mastered a system or workflow, a new tool or process is introduced. Workload can also fluctuate depending on business initiatives and project demands. Because it’s a large organization, there are a lot of layers of leadership — supervisors, managers, directors, VPs, etc. At times, it can be unclear who the correct point of contact or decision-maker is for certain situations.

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FirstService Residential Response
5d
Thank you for taking the time to write a thoughtful review! As we grow, we are finding new ways to scale our processes and procedures ESPECIALLY when it comes to change management. We appreciate hearing about your personal experience with us and hope you continue to share your valuable feedback with our leadership teams! - Kaitlin Buccheri, Sr. Communications and Engagement Manager
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