Wonderful properties, disconnected leadership - Portfolio Manager FirstService Residential Employee Review

3.0
14 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Managed a diverse portfolio of exceptional residential communities

Cons

Significant gap between corporate directives and on-site property management realities, with a culture that leans toward assigning blame rather than driving solutions

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FirstService Residential Response
2mo
We so appreciate your feeback and candid perspective regarding bridging the gap between corporate direction and sited staff. This is a priority for us, and we’re focused on fostering a more solutions-oriented, collaborative approach across all levels of the organization. With the launch of our new SimplrHub app we're excited to see that gap close! Thank you again for this feedback and we wish you the best of luck in your new venture! - Kaitlin Buccheri, Communications and Engagement Manager

Explore other reviews about FirstService Residential

5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for.

Cons

Not many , sometimes the issues are not with the company itself but the property

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FirstService Residential Response
5d
We are happy to see that you are enjoying your experience with FirstService Residential. Thank you for your hard work and dedication! - Kaitlin Buccheri, Sr. Communications and Engagement Manager
4.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture with strong core values and a collaborative environment. As a remote employee, the flexibility and work-life balance are a huge plus. The IT environment is also very dynamic — there are multiple systems, platforms, and technologies in use, so the work rarely feels repetitive or boring. The company is supportive of employee growth and development, offering training opportunities and access to a large online learning library. Another positive sign is the number of long-term employees; many people have been with the company for 5+ years, which says a lot about overall employee satisfaction and stability.

Cons

The company frequently changes business processes and technologies. While innovation is good, it can sometimes feel like just when you’ve fully mastered a system or workflow, a new tool or process is introduced. Workload can also fluctuate depending on business initiatives and project demands. Because it’s a large organization, there are a lot of layers of leadership — supervisors, managers, directors, VPs, etc. At times, it can be unclear who the correct point of contact or decision-maker is for certain situations.

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FirstService Residential Response
5d
Thank you for taking the time to write a thoughtful review! As we grow, we are finding new ways to scale our processes and procedures ESPECIALLY when it comes to change management. We appreciate hearing about your personal experience with us and hope you continue to share your valuable feedback with our leadership teams! - Kaitlin Buccheri, Sr. Communications and Engagement Manager
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