Product Support Specialist - Anonymous employee First Focus Employee Review

- Great place to learn (cert reimbursement & study days). - Technical team and project managers are friendly and good to work with.

If you're looking at a support/engineer role and wanting to further your career than this can be a good place to work. For the most part it was the same as any other toxic MSP. If you can put up with that, use them and move on to something better. There are however a few things that are significantly worse than other similar MSP's: - In the time I was there I saw multiple acquisitions that were never completed. They would partially integrate the tech stack and move on to the next. Another review I read mentioned "Company is buying smaller MSP's to boost revenue preparing for a sale". Guess they were right lol. - Timesheets are way too strict, every minute of every day must be accounted for with insane levels of detail. They say this is necessary for an MSP but this is just overkill. Trying to complete a timesheet on a slow day is literal torture. - They will shove surveys, staff awards and "cheers" system down your throat trying to sell the illusion that they're trying to keep everyone happy. In reality they will almost never address the real criticism and complaints. When they do its touted in front of the company like they've solved world hunger. - The internal tech stack is a mix of cheap, half completed projects with very little documentation. I don't blame the tech staff for this as they usually won't be given the time/budget to complete the work.

Good exposure to different clients and technologies. Team generally supportive and approachable. Training materials available if you ask. Flexible work from home options depending on role. Reasonable structure for junior progression.

Workload can get heavy with little notice. Communication between departments often lacking. Pay growth slower than industry average. Too much focus on ticket metrics. Limited recognition for high performers.