Current Employee - Claims Adjuster Figo Pet Insurance Employee Review

I’ve worked here since before it was bought out. Figo USED to be an amazing place to work. Since it was bought out by IPG (Independence Pet Group), the employee experience has drastically and rapidly declined. The following cons are a direct result of IPG, who claims in meetings that they want to be “the best place you’ve ever worked.” 1. End of year bonus was an absolutely insulting $30, which is much lower than previous years. 2. Yearly raises are also insulting. Especially for the ones who go above and beyond. Less than 4% if you are one of the lucky ones. Even less if you are not running at full speed all of the time. This doesn’t even start to cover the cost of the current inflation or the rise in the cost of living. 3. Employee appreciation day was turned into a popularity contest where instead of appreciating all of the employees, we are to submit nominations vote on who is to be appreciated. Again, absolutely insulting. 4. The health insurance is extremely expensive compared to other employers with very poor coverage. 5. Life insurance is apparently “covered” by the company, but if you make over a certain amount, you are responsible for the taxes, which they are happy to take out of your check. 6. They do not withhold the correct amount for federal taxes- which causes me to owe money at tax time. When questioned, they tell you there is nothing wrong and you need to consult your tax professional. 7. The only thing that is important now is numbers and metrics. There is zero priority placed on employee development or continued education. Our new employees aren’t even properly trained and are just thrown in to make the numbers look better! The overall morale has reached record low due to the complete lack of insight into how their actions are actually effecting their employees. It’s quite honestly offensive that they don’t understand why people are unhappy. For a parent company who claims they want this to be “the best place I’ve ever worked,” they have ALOT of work to do and a lot of reevaluation and self reflection that needs to be done.