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      Fifth Third

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      Extremely "Sales" Oriented - Lead Customer Service Representative Fifth Third Employee Review

      3.0
      9 Sept 2015
      Lead customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits, lots of time off, and vacation time, great employee engagement environment with lots of cross-training opportunities

      Cons

      Too sales focused and comes off as overly pushy, forces us to turn ourselves into car salesmen as opposed to customer service reps. The sales goals are not exactly in line with the fact that we are pushing our foot-traffic out of the office with the digital services.

      Explore other reviews about Fifth Third

      5.0
      16 May 2026
      Personal banker ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Good Management and good culture

      Cons

      Underpay, and personal banker I are always hating on PBII

      3.0
      24 Jun 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The training is very thorough and extensive. They take security seriously. You are supported when you’re a new hire. There are ways to be involved and feel included in the company. Information is readily available to help you.

      Cons

      It is a job that can lead to a lot of stress. It can be very fast paced. There are a lot of policies, procedures and information to remember. Should have proficient computer skills to be successful with this position..

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