Good starting point in your career - Customer Service Representative Fifth Third Employee Review

3.0
29 Oct 2008
Recommend
CEO approval
Business outlook

Pros

Good place to get started with your career, banking centers provide a good overview of the financial services field. Banking centers also provide you with experience in the customer services aspect of financial services.

Cons

Not a whole lot of training provided for the sales aspect of the financial services, most training is focused on performing financial transactions. Employee morale could be higher, especially in the individual banking centers. I notice a higher morale at the main office in Toledo, probably because the positions there are higher paying, higher profile positions.

Explore other reviews about Fifth Third

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good work life balance and benefits

Cons

Working with the general public

4.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Strong focus on customer relationships and professional development. Supportive team environment with opportunities to learn retail banking, financial products, and sales techniques. Good benefits and clear expectations for performance.

Cons

Sales goals can be demanding at times, and balancing customer service with production expectations can be challenging. Staffing levels occasionally created additional workload during busy periods.

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