Great Place for growth - Manager, Technical Support FieldPulse Employee Review

First of all, I was NOT asked to leave this review. My name is Ryan Lumsden, been here for almost 3 years. Look me up on LinkedIn and DM me if you have any other questions . Happy to help. I would recommend FieldPulse to anyone that comes across this review. I've worked two jobs in my professional career, and have been very fortunate to work for 2 AMAZING companies that have an awesome product and care about their people. Lots of pros: - Leadership & management CARE. A lot. I have a ton of examples that I've experienced personally and seen across the company in my time here where they've been more than accommodating to a variety of circumstances - One of the highest earning potential sales jobs out there - Product market fit - Solving problems for SMBs across the US that actually make a real difference in their life - Free lunches, snacks, coffees, company events / outings, breakfast a few times/week - Birthday celebrations, annual gifts for tenure, decorations from the HR ladies who are awesome, etc. - Fun, young culture. The people are awesome - Modern SaaS company that invests in new tools & provides everything you could possibly need to accomplish your tasks at work - Changes happen fast. If something is broke, all hands are on deck to fix - Clear promotional paths across the org - Good sales training - Work from office (I used to love WFH, but great work is done in person) - The business is continuing to grow like crazy. FieldPulse will be huge in 5 years or less.

Few cons: - Sales is cut throat. Are you cut out for a high velocity SaaS sales job where the expectation for the business is to continue to grow 100%+ YoY? Are you willing to show up early? Stay late? Put in all the hours necessary to get good in the beginning and reap the benefits for years to come? Be realistic with your expectations and the work that is required to succeed here. I haven't been through the interview process in awhile, but I'm confident leadership and our recruiters are NOT shy about this being a difficult job with high expectations - IMO, our 2 main competitors are currently winning the race in who has a superior product at a more affordable price. HOWEVER, the product team is growing, getting better, and release more thought out feature sets that drive significant value to our clients. - You are held to strict KPIs. They are in place to help you succeed, but are often mistaken for micromanagement - When you first start your role in sales, you will be expected to hit the floor in less than 2 weeks and start calling a cold list of leads and drum up interest. It is kind of like pledge ship a bit. Prove yourself, and have the ability to work into the inbound motion where you're given marketing leads that are shopping for software like this. I don't think this is a con, but wanted to ensure whoever reads this has a real expectation of what they're walking into - No ESPP or 401k match. Will probably happen eventually but not today.

The culture here is infectious – and I don't say that lightly. I was fully remote for over 10 years before FieldPulse, and now I choose to come into the office every day. That should tell you everything. The connections with the team, the momentum, the sheer amount you can get done when you're surrounded by people who genuinely care – it all compounds. Leadership is accessible and actually invested in the people, not just the numbers. Our CEO Gabe sets that tone from the top – he cares deeply about customers and he cares about his team. HR and leadership across the board deserve recognition for building a culture where teammates show up for each other. Everything we do is centered on our customers, and the rest exists to make that happen. It's not a talking point – you feel it every day

The honest answer is startup growing pains. The pace of change is fast – really fast – and keeping culture fully aligned during a period of serious growth is a real challenge. None of this is unusual for a company at this stage, but it's worth calling out. If you thrive in environments where things move quickly and aren't perfectly polished yet, you'll love it here. If you need everything buttoned up on day one, it might feel like a lot