Pros
The pay is adequate, benefits are ok. If you enjoy working in customer service and helping people this is a great fit.
Cons
Company is consistently changing rules/policies/procedures. In my first year with the company I had to memorize a new greeting/up sales pitch at least 4 times. Company has reduced most stores to skeleton crew which creates additional stress for the team members. It is very hard to keep up with the printing/production side of the business because the shipping counter always seems to have a line out the door and you will constantly run between the two while trying to recite your 45 paragraph sales tactic that does not naturally roll off the tongue. Some customers are unbelievably nasty and have unreasonable deadlines/requests and lack the knowledge of sharing files or information with you and often expect you to serve as a tech expert for using thier own personal equipment (laptop/phone/tablet) as well as expecting you to be highly trained in graphic design (adobe illustrator etc) when the company provides no training on these platforms. Training is another issue, its sink or swim. You are required to watch boring web based videos that only teach you the bare minimum. There is absolutely 0 training on the custom software they use to create print orders. If you don't know your way around a computer, it could be very hard to learn. Our center manager is usually overwhelmed with managerial duties as well as having to work production/shipping due to the lack of payroll and staffing resources. So the chances of anybody receiving one on one hands on training is likely not going to happen. They recently added DirecTV AT&T equipment returns to our already heavy workload with more companies to follow (to increase revenue) without increasing our pay.