Horrible Place to Work! Training is the worse training I’ve ever received! - Customer Service Representative (CSR) Farmers Insurance Group Employee Review

Horrible training from start to finish. 2.5 weeks of training for licensing. Farmers new hire trainers harp about their training being the best in class, top notch. But they are using ExamFx to train you for the license. They don’t actually teach you anything. you’re logging into ExamFx and SELF LEARNING.. after you’ve done all the work and read everything yourself, they brief what you’ve read from ExamFx. No real training from the trainers at all! After you pass, you go into 3 weeks of job training, where again there’s no training on the systems you’re using. Basically a bunch of pointless mural board activities that literally everyone in the class hated. 100% of our training class wanted to quit. We were hanging on by thread because of the job market and knowing that finding another job would be hard in this economy. The recruiter and orientation reps all lied to us about the job duties. If you get hired to work in the advantage department, you will be a CSR from their legacy systems, Bristol West, Foremost and whatever else they want to throw at you. Basically, getting hired to do multiple things that was never mentioned in your interview. Lunch us only 30 min. No, and I mean absolutely NO work life balance!!! If you need to take PTO or schedule any time off within 2 weeks, you get penalized. It’s considered same day PTO if done within 2 weeks. The supervisors and peer support are condescending. Searching for help on the knowledge base system they use for help is useless. Don’t get me started with the agents. We were told in the interview that we would be helping the agents with issues. That’s NOT the case. You are actually taking the calls FOR the agents while they play golf and never answer the calls for the customers. If you absolutely NEED a job, apply here. If not, please save the stress and don’t waste your time. You will regret it. They have Percipio available to learn other skills, and obtain certs. BUT they don’t allow you to use it offline OR online. You have to ask for time to study lol.. what is the purpose is having it available if you can’t use it in your Dow time or after hours. At my last job, Percipio was available to use after work. You could download the app and study while off. Farmers BLOCKS this ability.