TERRIBLE Employer!! - Customer Service Associate FIS Employee Review

1.0
8 Apr 2022
Recommend
CEO approval
Business outlook

Pros

There are absolutely no pros to working here. This is a horrible company to work for, I’d only work here if you were absolutely desperate

Cons

DO NOT WORK HERE!! One of the absolute worst employers I’ve ever worked for. Nobody knows you, and nobody cares to know you. Everything is back and white, very cut and dry, nothing is personalized. You are never congratulated or respected for your hard work, long hours or overtime. Call volumes are EXTREMELY high, benefits are nonexistent, pay is below average, management doesn’t care about you as a person at all, they will call you into call monitors just to tell you everything you do is wrong and never give you credit for what you are doing right, such as building rapport with customers

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FIS Response
4y
Thank you for reviewing us. Since you have identified yourself as a current colleague, so we encourage you to report any of your stated concerns through your manager, a member of the People Office, or the feedback through the internal channels available to all colleagues.

Explore other reviews about FIS

5.0
2 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Fun, free water, casual work attire

Cons

too much walking from parking lot to building

2
3.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good people, decent middle management

Cons

Constant RIFs every three months, re-badging large group of people in spring 2026, management talks about things but it never seemed to trickle down. Stock down more than 50% since Feb. 2025.

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