A Lot of Taking and Not Enough Giving as an Employer - Customer Projects & Training FBS Data Systems Employee Review

I felt like I was in a constant struggle to do the job for which I was hired. I am a specialist in my field and was hired by this company to implement a web-based learning solution, as well as to deliver training and answer customer inquiries. Soon after I started with the organization however, I found out that the customer request part of the job was to become the priority while at work, all while doing the project work I was hired for basically whenever I had free time, but with very tight deadlines on all fronts. I was also traveling about 25% of the time, sometimes with absolutely no say in my lodging or any allotment for personal time while traveling. I covered 400+ miles in one trip in a stranger's car (who was a nice person) with no free time except in whatever room the customer placed me in for the night. I was also a remote worker who was tasked with implementing a system which affected all of the software users, and never had any input, feedback, or suggestions from my team. It was overall a very strange experience, where I felt treated like a second class employee as a remote worker. I was never involved in any communication, and found out about assignments and even complete system-wide implementations (a mobile help service) that I was responsible for after they had already been agreed to by other parties and contracts had been signed. The best way I can put it is that I felt like a dancing monkey, just there to present my best face to the customer, all while managing three completely different roles with minimal assistance from my team. I did this job for two years in this environment because I believed in the Employee Ownership principles of the business, but ultimately I felt like it was more talk than action. The ownership payout benefits are great if you can make it there for a few years. However, I did not like who I was becoming or the downward turn my personal life was taking as part of the business after two years, so I decided to leave.