Neither a tech company or a fashion company - Anonymous employee FARFETCH Employee Review

A lot of middle management and bloat given the company hasn't been around very long. Many employees don't even know who to escalate topics to as there is no clarity around job scope or accountability with cross-functional departments. Leadership seems to lack a clear strategy or connection with the day-to-day of their product. Communication is not transparent across the organization. Poor processes and inefficiencies are particularly acute for Tech and Product. There is so much tech debt, fragile cloud-based infrastructure and lack of process that a critical feature could take years to be delivered - and when it finally is released, it's done so in the least user-friendly way possible (and likely with bugs!). Recent re-orgs have put all of the investment into positions in Portugal and Brazil, yet all of the recent brand partners are American. There is a complete disconnect with how the market operates or level of expectation required to work in the market. Leadership has little familiarity with luxury, retail, fashion or beauty... yet it positions itself as a marketplace for these products and wants to build SAAS products to service them.