Customer Service - Los Angeles - Customer Service Representative FARFETCH Employee Review

1.0
30 Jun 2019
Recommend
CEO approval
Business outlook

Pros

Family lunch every Wednesday. Work events Snacks Nice office Employee discount

Cons

Overworked & Underpaid. Draining back to back phone calls that never end. Unrealistic expectations Timed bathroom breaks. High school like environment. No culture. Scammed out of bonus.

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FARFETCH Response
6y
Thank you - it's really important for us to receive your honest feedback. We're happy to hear about some of the great benefits you experienced as part of our team but we're sorry to hear your negative feedback. We work hard to make sure that every Farfetcher feels valued and autonomous in their role and we're sorry that this wasn't your experience. We'll continue to work on this and improve for the future.

Explore other reviews about FARFETCH

5.0
8 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Amazing culture, managers, trainings, salary increases, and benefits.

Cons

Constant layoffs, rough customers at time, but nothing much more.

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FARFETCH Response
5mo
About your constructive comments, we appreciate them, and we will consider them. Let’s continue building the future of Farfetch, together.
3.0
27 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The people and company culture used to be great.

Cons

Company was sold and everything went down hill. No room for growth.

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