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      EyeCare Partners

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      EyeCare Partners reviews

      Call center is not great - Customer Service Representative EyeCare Partners Employee Review

      2.0
      10 Jul 2023
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Schedule can be flexible. Some supervisors are amazing and advocate well for you.

      Cons

      Grows too fast and doesn't allow for expansion of call center to catch up. Some supervisors do not care about their people. Pay is based on if the head people like you and not based on experience or performance. Favoritism is rampant.

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      EyeCare Partners Response
      2y
      Thank you for sharing your feedback and we are sorry you did not enjoy your experience at EyeCare Partners. To help us continue to improve, please contact us at AskHR@eyecare-partners.com if you would like to share additional information.

      Explore other reviews about EyeCare Partners

      5.0
      3 Nov 2025
      Patient engagement specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay and benefits. Management was there to help you succeed.

      Cons

      Calls could be back to back and repetitive.

      3.0
      10 Jun 2026
      Patient engagement specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Supervisors are knowledgeable and down to earth, but there is no real direction or training provided.

      Cons

      Company is in a decline laid off right before Christmas with no notice after they contracted an outside company to take calls, they even had us training the outside company and told us they were gonna be for overflow only.

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