11 years together and still in love with ESS! - District Team Lead Extra Space Storage Employee Review

5.0
22 Apr 2023
Recommend
CEO approval
Business outlook

Pros

• Since starting at ESS, I have learned: That I am the one in control of my future with this company - if I want something, I have to ask for it, earn it and keep it! • I enjoy working at ESS because: I feel valued by my immediate supervisor; I feel heard having been given an ability to submit feedback to various departments within the company; I feel appreciated by the thank you's I receive from my team. • A day in the life of an ESS employee includes: Helping people (customers); managing a storage facility; learn new things; have fun with co-workers; feel accomplished at the end of the day. • At work, I am looking forward to: Helping people be the best them and have the best day! • ESS makes my work life easier by: Giving me an easy way to communicate. • I am proud to work at ESS because: We are innovative and trying to keep adaptable to what our customers and employees need - to simply be the best we can be.

Cons

• For the fairly complex and hard work we do, I feel the pay should be higher. • Training could be better. There are so many policies, best practices, procedures and processes that we are expected to follow and adhere to. It can be a lot. Providing more thorough and on-going training would allow consistency across the nation, rather than only within a single district or team.

Explore other reviews about Extra Space Storage

5.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits Work life balance Culture

Cons

More advancement opportunites in SLC versus chicago

3.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Solid schedule - 40 hours per week, not expected to be there more than that. No one looking over your shoulder constantly (unless you have a new DM, they can't seem to help it) Mostly great people to work with Local, immediate management does care and are helpful.

Cons

Very large rate increases really upset customers and that's just too bad. We are given word to tell them but it just isn't true. Putting more money in stock holder's pockets is the bottom line and it doesn't matter how much anger we have to deal with. You are absolutely expected to sell insurance to every renter. However, you must be careful because you aren't "insurance salesmen". You get a ding when you don't sell it. We are encouraged to use evasive language and rush through it so the renter thinks it's required without quite saying so. You would think this large of a corporation would have handymen available but it is so, so difficult to get the smallest repair done due to getting bids from vendors, turning them in, reminding the person you turned them in to what needs done maybe getting approval, then scheduling. By that time lights (or whatever) have been out for a month or 2. Benefits are very expensive and cover so little.

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