Pros
They go above and beyond, more than I can say for any other writing agency I’ve been at, in creating resources and giving them to their writer team. I benefitted a ton from their individual writing training and the in-depth, careful, painstaking reviews from the editorial team. They seem to want to make sure critique is fair. I’ve seen some editors go ballistic in their comments, and then that editor wasn’t around anymore. I really appreciate how they protect the writers and work in their interest. I read through some of the reviews on this page and they are just crazy. If you write well and you’re on time, you get paid fairly, you get more work, and if you miss the target you get more chances to improve with a ton of fair, thorough feedback.
Cons
More communication between leaders and writers would be awesome. I understand that you’re running a busy place and that’s not always possible, but just an idea.