Pros
There are some very friendly people in the department and in the office as a whole.
Cons
There are many things that need to be improved. The most important one is the salaries. The customer service role is more complicated than your usual customer services position, but it pays less. The company is making millions in profits each year, but employees are not payed well. The initial training is very poor and because of that you cannot achieve your bonus targets. Management wants people to be like robots and do exactly as they want. There is no flexibility or chance to express your own ideas. Other people mentioned that there is no chance of remote working, which is true and the salaries don't increase much after the first year. You have to work weekends and it is a permanent schedule that you cannot change. As there are not enough people in the teams, sometimes it is very stressful and management puts a lot of pressure on the employees.