No loyalty to employees. Business is business I suppose. - Leasing Consultant Equity Residential Employee Review

2.0
30 Oct 2022
Recommend
CEO approval
Business outlook

Pros

Promotes diversity (although if you look at the top of the chain, it's all older white people). Might just be a marketing strategy to make them seem inclusive. Many of the properties are very nice. Events which acknowledge employees achievements. Training modules are good with ongoing training throughout your tenure.

Cons

Management plays favorites. Promotions happen based on if your friends rather than work ethic/accomplishments/experience. They encourage you to get involved with all the extra curricular activities (volunteering, councils, etc). Some people have families and don't have time for all of that. A promotion should be based on the ability to do the job at hand, not if you have volunteered or signed up for something. Reminds me of highschool. Although they promote diversity, racism is rampit within the company from all sides. I have seen many good employees leave as they were accused of unfounded racism, then, to no surprised, replaced by someone who fit into the office better. HR will always be on the side of the accuser, never the accused and many play off of this. Equity has a motto to "question authority". Don't do it. Your manager will write you up. Once you start questioning anything, upper management starts whispering about you and soon you will find yourself without a job. Unqualified employees are hired. Equity really needs to do a better job with vetting new employees. Causes a lot of issues. New/unqualified employees are often kept over a more seasoned, experience employee who has been there for years. If you're a manager and have trouble handling a situation and ask for help, there won't be any. Then if you make a mistake, you will be the one leaving. Raises are not giving. If anything, the max you will receive annually will be 3%. This equals 30-60 cents a year. It's insulting. I addition, new hires will be hired in at a much higher rate than you. Equity does not believe in fair pay. Comission- the commission structure is awful. Many other companies will offer higher commission. For renewals, they recently took them off site to a centralized renewals team. This caused many employees to lose income. They have no concern for this and no plan in place to compensate for lost income. Management is very quick to point out any mistake you've made, small or big, and almost never acknowledges hard work. Equity truly does not care about residents. I realize it is a business, however, often times many residents will come together with requests, opinions, advice, etc. Much of which is very valid. However management just brushes it off. The way they see it, the residents can move out and we will re-rent the apartment. I've even seen it where a leasing consultant will go out of their way to assist a resident, just to be scolded by management. Lastly, no matter how well you perform your job, how dedicated you have been, and how much revenue you have brought the company, in the end you are just being a 'seat filler'. They will do nothing to try and keep you if you decide to leave. HR and upper management are intertwined. What one wants the other wants. Always remember, HR is not the friend of the employee. They are paid by the company and out in place to protect the company. I saw many things happen where HR did not take something seriously or just brushed it under the rug.

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Equity Residential Response
3y
Thank you for voicing your perspectives. Please know that at Equity Residential we are committed to creating an ethical and inclusive workplace. We do not tolerate discrimination or racism of any kind. We take allegations like what you’ve described very seriously, as such behavior is unacceptable. Equity Residential is committed to supporting our employees. If any of our employees experience or witness inappropriate behavior, we encourage them to report it to their manager, or if they would prefer an anonymous platform, we also offer the Call to Action Hotline (by phone 800-231-5699 or online CallToActionHotline.com) as a resource. Our Human Resources department represents a variety of teams: Organization Talent & Development, Employee Relations, Talent Acquisitions, Compensation and Benefits are just a few. A recurring theme for each of the HR sub-departments is focusing on our people. We encourage you to reach out to us directly to have a conversation about how you’re feeling, and want to thank you in advance for allowing us an opportunity to further discuss any questions you may have regarding general concerns, compensation and commissions, or perhaps even brainstorm ideas on how to utilize your Community Service Day (if you elect to do so, of course). Thank you again for sharing your feedback.

Explore other reviews about Equity Residential

5.0
28 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

great benefits and pay along with culture

Cons

don't have any at the moment

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Equity Residential Response
3w
Thank you for taking the time to share your experience with Equity Residential. We’re thrilled to hear that you’ve had such a positive experience and that our benefits, compensation, and culture have stood out to you. Creating an environment where employees feel supported, valued, and empowered to succeed is a key priority for us, and it’s rewarding to know that those efforts are reflected in your experience. Feedback like yours reinforces our commitment to investing in our people and fostering a positive workplace culture. Thank you for being part of the Equity Residential team. We appreciate all that you do and look forward to your continued success with us!
1.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The communities are physically nice

Cons

The biggest problem is the current tour policy is sheer insanity. On-site staff are already burning out by headcount being reduced whenever possible, and on top of it, they have made tours unlimited (5 tours can be booked at once, and this can happen every 30 minutes, even for 1 person working). Leasing agents and on-site staff are going to leave, burn out, continue calling out causing further short staffing. PLEASE do something about this policy before our office staff disintegrates, it is truly awful.

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Equity Residential Response
5d
Thank you for taking the time to share your feedback and for your continued contributions to Equity Residential. We appreciate your recognition of our communities and the care that onsite teams put into creating positive experiences for residents every day. We're sorry to hear about your concerns regarding tour scheduling, staffing levels, workload, and the impact these changes may be having on employees and residents. We understand that onsite teams play a critical role in our success, and feedback about operational processes, resource allocation, and employee experience is important. We appreciate you sharing your perspective and specific concerns. Input from our onsite teams helps inform ongoing conversations about how we support employees while continuing to meet the needs of our residents and communities. We also encourage you to continue sharing your feedback with your HR Business Partner, leadership team, or through our confidential Call to Action Hotline (800-231-5699 or CallToActionHotline.com) so concerns can be reviewed through the appropriate channels. Thank you again for your honesty and feedback. We value the work our onsite teams do each day and appreciate you taking the time to share your experience.
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