No Sympathy for Property Team Members - Community Manager Equity Residential Employee Review

2.0
8 Jul 2019
Recommend
CEO approval
Business outlook

Pros

Senior management above the local VP is approachable and seems to truly care about the company culture and the teams. Regional Managers try to build great relationships with their teams and keep them motivated. Leasing consultants can be promoted to community managers with hard work and a lack of other qualified candidates. Pay is decent for many positions.

Cons

There is a huge clique in the corporate office and it can be felt on the properties and during meetings. The Regional managers are not in the clique and try to keep the teams happy and motivated. Community managers often feel that they cannot do anything to make changes and are expected to salute and march. Properties are short staffed, only 1 person per 100 apartments which is not enough for resident's expectations. Employees are told to put good reviews on google, ratings websites and glass door for the company. Even the annual employee survey is rigged because the VP can pull statistics for regional portfolios and tell who is giving bad reviews. We even have had meetings about it with our Regional managers making everyone feel like it was to raise morale when it was just to blame managers for the reviews. Employees are afraid to be honest.

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Equity Residential Response
6y
Although it is difficult for us to hear, we appreciate you taking the time to share your feedback. The environment you described is not in line with our expectations and core values, and we would appreciate an opportunity to discuss your concerns in more detail. Regarding the engagement survey and the requests for reviews, we do want to note that our engagement survey is administered through a third party and comments and ratings cannot be traced to individuals. As for requests for employees to leave reviews on Google or Glassdoor, while we do love for our employees to leave reviews and we do request feedback at times, the intent of those requests should only be to encourage our employees and employee residents to share their honest impressions and experiences on these platforms — if they feel so inclined. If this was communicated in a way other than that, we apologize, and we will clarify expectations with our leaders who may be making the requests. Once again, we appreciate your feedback; please know that we take it seriously. We wish you the best.

Explore other reviews about Equity Residential

5.0
28 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

great benefits and pay along with culture

Cons

don't have any at the moment

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Equity Residential Response
3w
Thank you for taking the time to share your experience with Equity Residential. We’re thrilled to hear that you’ve had such a positive experience and that our benefits, compensation, and culture have stood out to you. Creating an environment where employees feel supported, valued, and empowered to succeed is a key priority for us, and it’s rewarding to know that those efforts are reflected in your experience. Feedback like yours reinforces our commitment to investing in our people and fostering a positive workplace culture. Thank you for being part of the Equity Residential team. We appreciate all that you do and look forward to your continued success with us!
1.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The communities are physically nice

Cons

The biggest problem is the current tour policy is sheer insanity. On-site staff are already burning out by headcount being reduced whenever possible, and on top of it, they have made tours unlimited (5 tours can be booked at once, and this can happen every 30 minutes, even for 1 person working). Leasing agents and on-site staff are going to leave, burn out, continue calling out causing further short staffing. PLEASE do something about this policy before our office staff disintegrates, it is truly awful.

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Equity Residential Response
1w
Thank you for taking the time to share your feedback and for your continued contributions to Equity Residential. We appreciate your recognition of our communities and the care that onsite teams put into creating positive experiences for residents every day. We're sorry to hear about your concerns regarding tour scheduling, staffing levels, workload, and the impact these changes may be having on employees and residents. We understand that onsite teams play a critical role in our success, and feedback about operational processes, resource allocation, and employee experience is important. We appreciate you sharing your perspective and specific concerns. Input from our onsite teams helps inform ongoing conversations about how we support employees while continuing to meet the needs of our residents and communities. We also encourage you to continue sharing your feedback with your HR Business Partner, leadership team, or through our confidential Call to Action Hotline (800-231-5699 or CallToActionHotline.com) so concerns can be reviewed through the appropriate channels. Thank you again for your honesty and feedback. We value the work our onsite teams do each day and appreciate you taking the time to share your experience.
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