I enjoy the troubleshooting, but the stress ruins it - Technical Support Engineer Epic Employee Review

3.0
20 May 2025
Recommend
CEO approval
Business outlook

Pros

Fun problems to solve, smart people, good friends, lots of fun events, great customer IT teams to work with, solid training, built-in support network, high salary for someone right out of college, valuable organization skills learned, amazing health insurance (no copays)

Cons

Lots of 9-10 hour days, micro managing policies, travel with little recovery time, 2 days remote per year, too many responsibilities, success dependent on the quality of your support network

Explore other reviews about Epic

5.0
21 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Meritorious work environment, capable coworkers, work that has high impact, high degree of autonomy, interesting work, campus, food, benefits. Reasonable views on AI

Cons

Young. Parental leave isn’t great. Limited remote work. Required travel.

3.0
16 Jun 2020
Recommend
CEO approval
Business outlook

Pros

Autonomy, independence, culinary, cool campus

Cons

Blackbox management, upper management is out of touch

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