Churn and Burn Culture that Normalizes Poor Work-Life Balance - Implementation Specialist Epic Employee Review

1.0
5 Sept 2023
Recommend
CEO approval
Business outlook

Pros

- Great pay for post undergraduate students - Great food and beautiful campus - Good Benefits - You do meaningful work for hospital client IT systems

Cons

- If you are someone who would like a 9-5 job, this is NOT the place for you. This company claims that you can create your own schedule and hours, but that is because more often than not, the amount of work you are given will likely require you to work beyond normal work hours to keep up with the expectations and demands. - Normalizes poor work-balance life -> Ultimately, your time there is going to depend on your TL (a.k.a. supervisor/boss) and the project you are on. Was working 60-70 hours on some weeks and ended up working on many weekends just to keep up with project demands - very easy to burn out if you do not set boundaries clear and early. The beautiful and lavish campus will wear off after a couple of months because you will be in your office all day anyway. - This will vary from person-to-person, but the amount of information in the beginning is very overwhelming. Training will only be the beginning as you will be expected to manage the install of the Epic software into an entire hospital organization. - Training you receive for your specific application only scratches the surface of what you need to know. When you become staffed to a customer, you are thrown in the deep end and left with a big knowledge gap on how to navigate the Epic System - Toxic feedback culture - if you are struggling in your role and meeting their high expectations, you will get blasted with negative feedback and insensitivity from management - Unclear expectations - you don't really know the expectations until you talk to your TL and ask for a list of expectations for your role (based on your tenure). Really should be something that is clearly spelled out in the job description just like any company does for their job postings - Overall lack of structure and high expectations, but at the end of the day, their first priority is their customers/hospitals and you are just a cog in their machine...so as long as Epic is on top of the Healthcare IT industry, management is not going to do much about the faults in their system that make so many employees leave every year.

Explore other reviews about Epic

5.0
21 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Meritorious work environment, capable coworkers, work that has high impact, high degree of autonomy, interesting work, campus, food, benefits. Reasonable views on AI

Cons

Young. Parental leave isn’t great. Limited remote work. Required travel.

3.0
16 Jun 2020
Recommend
CEO approval
Business outlook

Pros

Autonomy, independence, culinary, cool campus

Cons

Blackbox management, upper management is out of touch

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