Call center nightmare - Financial Services Representative Empower Employee Review

2.0
15 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Work From Home Good benefits 401K Flexible Bonuses

Cons

Mentally Draining Little/slow mobility Recruitment doesn’t respond to applications Pay vs stress and work load, not worth it Lack of diversity Mandatory Overtime

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Empower Response
1y
Thank you for your feedback. We appreciate you highlighting the positives and understand your concerns. We promote transparency, support, and growth opportunities and encourage all associates to connect with management/HR to discuss career development. We also take inclusivity and diversity seriously and invite all associates to explore our Business Resource Groups for connection and collaboration within the company.

Explore other reviews about Empower

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Empower fully supports work life balance. They also support and encourage community service. I like the fact that they match not only by monetary contributions, they also match actual volunteer hours with money. Management at all levels is committed and invested in you professionally and personally.

Cons

None that I have found.

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Many smart people genuinely want to grow & succeed; An excellent long term strategic vision backed by long term oriented investors; Ample growth opportunities at a business that is very well positioned for long term growth. Leaders that genuinely care about their people. Remote work is truly an advantage - just the lack of a commute makes a large difference. Opportunity to be at the ground level of a company that will develop a much stronger national brand over the next decade.

Cons

Delivery & Execution are areas that are truly challenging in the high growth/evolutionary environment that Empower is in today. Cultural changes are happening within the business that create some competing priorities, though Sr. Leaders continue to lead through this. Working with people across the US means don't expect a normal schedule - early / late starts and working lunches are the norm.

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