Heading in the wrong direction - Senior Manager Empower Employee Review

2.0
10 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Growth opportunities are readily available - very large company, many different roles and levels to those roles. Growth is also heavily encouraged from lower to mid- level management. Conversations with leadership always revolved around career development and it never felt like I was just there to do a job. There is still some semblance of an engaged, excited team culture - lower/middle management is trying to promote positivity in an increasingly negative environment.

Cons

C-level does not (and, for a few years now has not) practice what they preach - and they preach often. It became such a consistent theme where the goals and direction we were told we were working to achieve were never actualized. Companies were acquired "for what they have been doing" and strung along with that "intent" for years, only to ultimately be absorbed into an existing Empower team which would be understandable if we weren't told something completely different. The result is individual contributors not having a clue on what their job security is, what their role responsibilities are, and leadership floundering to provide clear direction and support because seemingly nobody has an idea of what that direction is. For anyone interviewing, ask what the turnover has looked like in the past 2 years and WHY. The Personal Dashboard was overhauled and reduced to a laughing stock of a financial application - leadership would be doing themselves a service to poke around online on this (or use it themselves, because I cannot fathom why they'd promote what it has become if they were actually users). The specifics on this seem too overwhelming to address individually but one specific detail should speak volumes - deleting a free online dashboard account apparently requires a call in to Empower and 7 transfers to different departments to complete. Product and service quality doesn't seem to be a priority so long as the CEO can report on positive earnings and M&A developments.

Explore other reviews about Empower

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Empower fully supports work life balance. They also support and encourage community service. I like the fact that they match not only by monetary contributions, they also match actual volunteer hours with money. Management at all levels is committed and invested in you professionally and personally.

Cons

None that I have found.

2.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

It is a consistent paycheck in an industry that isn't going anywhere. The benefits are average to slightly below average. If you are lucky, your immediate manager will be a real person and not just a faceless suit.

Cons

A caution to the culture : Empower is more interested in APPEARING to be a good place to work instead of actually being a good place to work. The employees were instructed by HR to leave a Glassdoor review IF we enjoy working at Empower. They made no mention of everyone leaving honest feedback regardless of their feelings about the company. That is incredibly telling about the culture and priorities of the company.

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