Pros
Work from home, with all the hovering and micromanagement of a toxic, in-person office
Cons
-Expensive benefits package -Parent company clearly planning to cash out on all of the goodwill Embrace had built with customers and brand partners, before gutting the company and shutting it down. The ship isn't sinking, it's beneath the surface and the air pockets are about to implode. -No possibility for upward movement, despite all the talk of opportunities for advancement within the department or movement into other departments. -Cliques. An alarming amount of cliques. -Want to have any respect from leadership? Hope you like Kool-Aid. -The product has become so unbelievably costly, with premiums doubling, tripling, even more for clients from year to year. Inflation is blamed, but many policies see the annual premium end up just shy of the annual maximum regularly. What good is $10k in reimbursement if it costs $9.5k annually to have it? -You will be berated and blamed for people's financial hardships, the death of their pets, and so much more. Pet parents are routinely allowed to belittle and demean customer service agents. The terms and conditions state that repeated abusive language to employees of the company will not be tolerated and Embrace reserves the right to cancel policies for repeated abusive behavior. It has not once happened. They would rather lose employees than any customer who is abusive enough to make someone quit. -Horrifically outdated and laughably bad technology and app functionality. You're expected to walk a 75 year old caller through how to clear their cache and cookies in their internet browser and provided no meaningful ways to troubleshoot. So when the cache and cookie clearing you know won't work does in fact fail, you get to try and navigate cooling off an angry and impatient senior citizen with no actual timeline of when the product will function again. This has been an ongoing issue since December. It's the end of June. -Offensive requirement to ask EVERY caller if they wish to add a pet, even if their rate just skyrocketed