The environment and management of the Rochester Hills location was horrible. All managers were under 26 years of age and were friends with each other, so any complaints of inadequate management fell on deaf ears. Two of the assistant managers were even dating. If an employee was sick, they were forced to contact another employee to fill their shift. If you were not able to find a replacement, you were written up. However, not all contact information was made available to employees; all information was readily available to managers, which makes forcing employees to find replacements seem more like an intended petty form of punishment rather than a strategic practice. During the weekdays, the staffing was an embarrassment. If it was not a weekend or holiday, the theater only staffed one manager, one concessionist, and one usher. When I received a complaint from customers whose seats were taken during the Interstellar premiere, my manager actually instructed me to tell the wronged clients to sit in other seats, since only three employees were running the entire theater. On more than one occasion, supplies such as aprons, scrubbing pads, and rags ran out before any new stock arrived.
