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Edenhouse Solutions

Acquired by Accenture

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Lost it's Direction and Unique Culture - Anonymous employee Edenhouse Solutions Employee Review

2.0
13 Aug 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some of the best consultants, account directors, managers and presales people in the business. Nice offices (although parking at Birmingham office can be very challenging).

Cons

When I joined Edenhouse 6.5 years ago in early 2012 it was a vibrant, energetic, fun place to be with plans for the future that were realistic, and shared by the management team in open forums where questions and challenges were encouraged; these were great and helped motivate consultants and management alike to achieve great results for the company sales as well as high standards of delivery and support services. Over the course of late 2017 and 2018, the features that made Edenhouse a great company to work at have slowly been lost as have some of the best staff at all levels due to the shift in culture and the poor decisions made by senior management which have seen standards of customer service decrease and an inability to motivate and retain some of the best consultants and management that the company has ever had. CEO Paul Solomon used to be a major driving force within the business to inspire the whole company but he now appears to be distanced from the business with all new board level senior management hires seemingly having been sourced from SAP; hence the culture and ways of working at Edenhouse is now more closely related to a strictly managed revenue driven sales team within SAP which is not a good fit for a company the size of Edenhouse where look and feel is so important for the development of new customer relationships and existing customer retention.

Explore other reviews about Edenhouse Solutions

2.0
17 Aug 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Generally knowledgeable, experienced staff. Good social activities. Company has a social team who do a great job.

Cons

This used to be an excellent company to work for but things have been slowly falling apart over the last few years. This came to a head earlier this year when a significant number of people were made redundant. As you can probably guess, this made people jumpy and some started to leave. In many cases they have not been replaced. As the company now has more work to do than people to do it, it is putting those why remain under pressure to do more, leading to more people leaving, which leads to more pressure and so on. At the moment, people are leaving at a rate of about one a week, some areas of the office are mostly empty and it has the air or a company that's dying. The board, who used to very approachable and involved, are now distant and their plan for the company is unclear and shrouded in marketing mumbo-jumbo.

8
1.0
6 Oct 2020
Recommend
CEO approval
Business outlook

Pros

When I first started it was an exciting place to work, crazy, hectic but with ambition and direction.

Cons

The lack of investment and communication with employees started to decline post the equity investment. Having said that in my time there was no training investment you were left to do it for yourself. My previous and current employers encourage training support to the extent of questioning why you are not. This was not the edenhouse way, there way was to ensure your utilisation was over 80%. As time went on and the cohesion fell apart it was everyone for themselves and employee and customer care fell away. Then the redundancies came which was poorly handled without much in the way of care or sensitivity. I heard this included someone whose family had been killed in the days leading upto it with arguments over time taken off to be taken as holiday. I often wonder what happened to them. At the time you couldn't see how bad they were until you went somewhere else. This is what they prayed on, that you would be too scared to leave. I did have great times in the early days but they became disappointingly brutal and thoughtless in their treatment of people with lives. Only employer I've ever had I wouldnt recommend to anyone I cared about. Sad really.

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Edenhouse Solutions Response
5y
Thank you for your review. We do not believe this review to be factually accurate or based on recent events. We are however sorry you were unable to discuss any concerns with a member of the team at the time and wish you all the best for the future.
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