Very sales-oriented. Advice is more of a courtesy to clients while we're really probing for additional assets.
Expectations tend to change constantly. Not always clear what our priorities are with metrics or how they're calculated.
Seems like there is a sales contest every month.
Mgmt started a monthly survey for feedback on our supervisors, and then canceled it after two months without explanation. Do you want feedback or not?
Lots of calls are misrouted to us, and we're expected to try to sell advice to them anyway. Fix the phone trees so calls are routed properly.