Eckoh UK PLC - Call Center Representative Eckoh Employee Review

Dear Employee, Thank you for your feedback. We are pleased that you praise our work environment and facilities. As you know we pride ourselves with continuous investment in making our workspace pleasant. The latest refurbishment efforts, especially in your area of the contact center, have been greatly appreciated by all employees. But your reference to bullying is concerning and I would certainly like the opportunity to engage with you on this topic. Have you reached out to your manager, their manager or our HR department? Our doors are always open to everyone and listening is what we are best at. We would take very seriously any accusation of bullying as it is completely contrary to our values. Did you take the opportunity to raise your concerns in our recent confidential employee engagement survey? 86% of people at Eckoh did participate, and we are already working on a program to take positive action from the feedback and results. For Eckoh, culture is very important which is why we have invested in award-winning tools to both capture anonymous feedback from our employees as well as empower our managers to act on it and positively influence life at Eckoh. In this recent survey, 12 people from our population of 299 disagreed with the statement “My line manager genuinely cares about my wellbeing”, that is only 4% of our workforce. In contrast, 83% responded positively making it the highest scoring cultural question in Eckoh and one we are particularly proud of. It is clearly in contradiction to your own experience and the experience of the 4% and so despite these great results we will never stop until we get 100% of our employees feeling the same way. Your own experience is troubling and while it is clearly not the representation of how the majority of people at Eckoh feel, I wish to encourage you to reach out and talk to either myself or any member of management of your choice. That way we will have an opportunity to improve those areas that are still lacking in the rest of the business.