Toxic environment - QSR Sales Associate Eataly Employee Review

3.0
17 Jul 2023
Recommend
CEO approval
Business outlook

Pros

Able to make a decent money if full time (including tips). 20% of discount storewide. Easy shift swapping on the app. Peers are kind and hard working.

Cons

High turnover rate. Not the worst place on earth but there's a lot to improve. The manager knows nothing about operational and don't understand staff needs. Super busy environment all the time. Rude customers. People from the office lacks respect and humility when they come to purchase something. To keep good mental health while working you have to ignore all those facts everyday and just keeping doing your job. That’s unfortunate.

Explore other reviews about Eataly

5.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Amazing managers who listen and care for their employees

Cons

None! Best job I’ve had and would work there 100% hands down if I still lived in the city. It gets insanely busy but it comes with the territory

3.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Decent community and work environment, huge team so you’ll definitely meet some interesting people. Good for gaining early experience in the restaurant industry

Cons

Volume is unpredictable and inconsistent, so you have to be prepared to either be in the weeds with minimal assistance from management or ready to idle for 3 hours with two walk-ins per hour and no reservations. And the tourists are exceptionally insufferable here

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